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Communication & Collaboration

WhatsApp Business

Business messaging, broadcasts, templates, automation and shared-agent conversations over WhatsApp.

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Connected by design

WhatsApp Business

Works with shared identity, permissions, records, search, notifications, automation and governed AI.

Identity Shared
Access Scoped
Records Connected
Automation Ready

Business context

Connected

Permissions

Inherited

Workflows

Automatable

AI access

Governed

Product capabilities

Capabilities working together.

Focused product depth without separating the work from the rest of your WRNexus business context.

Product value

What it provides

  • Shared WhatsApp inbox
  • Template messaging
  • Automation/bots
  • CRM/support integration
  • Developer API
Included tools

Core capabilities

  • Accounts/numbers
  • Inbox
  • Templates
  • Broadcasts
  • Campaigns
  • Media
  • Agents/teams
  • Bots
  • Flows
  • Webhooks
  • Conversation analytics
Everyday experience

Product workspace

  • WhatsApp Home
  • Inbox
  • Conversation
  • Templates
  • Campaigns
  • Contacts
  • Bots
  • Flows
  • Analytics
  • Settings

Designed for real work

Where this product fits.

Use it as a focused starting point or as part of a broader connected workflow.

Workflow examples

Common use cases

  • Lead follow-up
  • Customer support
  • Order notifications
  • Admissions counseling
  • Marketing broadcasts
Designed around

Who it is for

  • Sales
  • Support
  • Marketing
  • Developers
  • Customer success

Communication & Collaboration

See how this product fits your operating model.

Review requirements, connected records, integrations and rollout with the WRNexus team.

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