Free
- Primary channel
- Community forum
- First response
- Best-effort
- Sev-1 SLA
- —
- Coverage
- Async, community-staffed
Real humans, one business day
Get in touch with WRNexus
Pre-sale questions, security disclosures, partnership ideas — pick the path that fits, and an engineer or AE will reply within one business day.
Choose the right channel
Pick the inbox that fits
Each route is monitored by a different on-call rotation, so reaching the right team up front means a faster, sharper answer.
Sales
Pricing, proof-of-concept, custom contracts, SOC 2 + GDPR DPA, and procurement paperwork.
- sales@wrnexus.com
- Response
- Same business day
Support
Account issues, login trouble, SSO/SCIM setup, bug reports — anything affecting a live workspace.
- support@wrnexus.com
- Response
- < 8 business hours
Press
Analyst briefings, interview requests, partnership announcements, and brand asset requests.
- press@wrnexus.com
- Response
- Within 2 business days
What happens next
No autoresponders. No phone trees.
Every message hits a real inbox staffed by someone empowered to answer it. Here’s exactly what happens after you hit send.
-
We acknowledge within minutes
A confirmation email lands in your inbox immediately and includes a ticket id you can quote on follow-up.
-
A real human picks it up
Sales inboxes route to an AE, security routes to our on-call, everything else lands with a duty engineer in our Satara office.
-
A substantive reply in 1 business day
We do not send "we got your note, will be in touch later" autoresponders. Our first reply has an actual answer or a concrete next step.
Support tiers
Response times you can plan around
Every WRNexus plan ships with a published response SLA — no guessing, no "premium support" upsell once you are already paying.
Pro
- Primary channel
- Email support@wrnexus.com
- First response
- < 24 business hours
- Sev-1 SLA
- < 8 business hours
- Coverage
- Mon–Fri business hours
Most popular
Business
- Primary channel
- Priority email + chat
- First response
- < 8 business hours
- Sev-1 SLA
- < 2 hours
- Coverage
- Mon–Sat extended hours
Enterprise
- Primary channel
- Dedicated Slack + TAM + phone
- First response
- < 1 business hour
- Sev-1 SLA
- < 15 minutes · 24/7
- Coverage
- 24/7/365 on-call rotation
| Plan | Primary channel | First response | Sev-1 SLA | Coverage |
|---|---|---|---|---|
| Free | Community forum | Best-effort | — | Async, community-staffed |
| Pro | Email support@wrnexus.com | < 24 business hours | < 8 business hours | Mon–Fri business hours |
| Business Most popular | Priority email + chat | < 8 business hours | < 2 hours | Mon–Sat extended hours |
| Enterprise | Dedicated Slack + TAM + phone | < 1 business hour | < 15 minutes · 24/7 | 24/7/365 on-call rotation |
Want the full breakdown? Compare all features →
Found a security issue? Skip the form.
Email security@wrnexus.com and a member of our security team will triage within 4 hours, 24/7. Our public PGP key is on the security page — please use it for anything sensitive.
Before you send
Maybe the answer is already there
Plan changes, refunds, taxes, self-hosting, SAML, SCIM — every common pre-sale question is answered in plain English and Hindi on the dedicated FAQ page.
Where we work
Our registered office
The WorkRoot / WRNexus team works asynchronously, anchored by our registered office in Satara, Maharashtra for on-sites, customer visits and the occasional whiteboard.
Satara
Registered office
- Mon–Fri · 09:30–18:30 IST
- IST · UTC+05:30
Remote-first by default
Our hubs anchor on-sites and customer visits, but the majority of the team ships from home. Async-first means a written reply usually beats a scheduled call — drop us a note and we'll be on it within the published SLA.
Find us on the map
Three pins, three time zones
Drop by one of our hubs whenever you're in town. A live interactive map is rolling out later this quarter — for now, the addresses above will get you to the front door.
Satara
Registered office
IST · UTC+05:30
Interactive map coming soon — no API key required.
Stay in the loop
Follow WRNexus everywhere it ships
Engineering write-ups, security advisories and changelog highlights — on whichever channel you actually open.
30-minute walkthrough
Prefer to talk? Book a demo.
Walk a solutions engineer through your stack — workspaces, SSO, billing, audit log — and leave with a concrete migration plan, not a sales pitch.