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Service & Automation

Bots & Conversational Automation

A reusable bot platform for website, WhatsApp, support, chat, SMS, email and API conversations.

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Connected by design

Bots & Conversational Automation

Works with shared identity, permissions, records, search, notifications, automation and governed AI.

Identity Shared
Access Scoped
Records Connected
Automation Ready

Business context

Connected

Permissions

Inherited

Workflows

Automatable

AI access

Governed

Product capabilities

Capabilities working together.

Focused product depth without separating the work from the rest of your WRNexus business context.

Product value

What it provides

  • Rule-based and AI bots
  • Multi-channel deployment
  • Business actions
  • Human handoff
  • Knowledge-grounded answers
Included tools

Core capabilities

  • Visual bot builder
  • Messages
  • Questions
  • Buttons/lists
  • Conditions
  • Variables
  • API calls
  • CRM/ERP actions
  • AI nodes
  • Knowledge
  • Human handoff
  • Analytics
Everyday experience

Product workspace

  • Bots Home
  • Bot Builder
  • Channels
  • Knowledge
  • Conversations
  • Analytics
  • Settings

Designed for real work

Where this product fits.

Use it as a focused starting point or as part of a broader connected workflow.

Workflow examples

Common use cases

  • Lead qualification bot
  • Support bot
  • Admissions bot
  • Internal HR bot
  • Order-status bot
Designed around

Who it is for

  • Marketing
  • Support
  • Sales
  • HR
  • Developers

Service & Automation

See how this product fits your operating model.

Review requirements, connected records, integrations and rollout with the WRNexus team.

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