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Communication & Collaboration

Unified Inbox

An omnichannel conversation workspace combining business communication around one contact or customer.

Connected by design

Unified Inbox

Works with shared identity, permissions, records, search, notifications, automation and governed AI.

Identity Shared
Access Scoped
Records Connected
Automation Ready

Business context

Connected

Permissions

Inherited

Workflows

Automatable

AI access

Governed

Product capabilities

Capabilities working together.

Focused product depth without separating the work from the rest of your WRNexus business context.

Product value

What it provides

  • One conversation interface
  • Channel switching
  • Customer 360 panel
  • Bot/human handoff
  • Team assignment
Included tools

Core capabilities

  • Email
  • WhatsApp
  • SMS
  • Web chat
  • Support conversations
  • Assignments
  • Teams
  • Tags
  • Internal notes
  • SLA links
  • AI suggestions
  • Customer context
Everyday experience

Product workspace

  • Inbox
  • My Conversations
  • Team Queues
  • Conversation Detail
  • Contacts
  • Search
  • Analytics
  • Settings

Designed for real work

Where this product fits.

Use it as a focused starting point or as part of a broader connected workflow.

Workflow examples

Common use cases

  • Sales inbox
  • Support inbox
  • Admissions counseling
  • Customer service
  • Shared team inbox
Designed around

Who it is for

  • Sales agents
  • Support agents
  • Customer success
  • Counsellors
  • Operations teams

Communication & Collaboration

See how this product fits your operating model.

Review requirements, connected records, integrations and rollout with the WRNexus team.

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