Omnichannel delivery
One API call, smart channel fallback
Send your message once. WRNexus tries WhatsApp first, falls back to SMS, then email, and hands the conversation to a bot or a live agent when the customer replies — all from a single API call.
One API call
Send one message and choose the channels and their order — WRNexus runs the path for you, no orchestration code to maintain.
- 1Primary
WhatsApp
The message starts on WhatsApp from a pre-approved template, with delivery and read receipts streamed back so you know when to escalate.
WhatsApp docs - 2Fallback
SMS
If WhatsApp doesn't deliver, the same message is retried over SMS, with STOP / START opt-out handling applied automatically.
SMS docs - 3Backup
Email
Still undelivered? The message goes out as an email, with open and click tracking and your suppression lists honoured.
Email docs - 4Handoff
Bot handoff
When the customer replies, the thread is handed to a bot or a live agent in the shared inbox to finish the conversation.
Bot docs
Every channel, monitored live
WhatsApp, SMS, email and the API all report to one public status page, so you can check channel health before you send.
Channels, order and fallback rules are yours to configure. This diagram illustrates a typical path — it isn't a guarantee of delivery on any single channel.
Build your own fallback path
Connect your channels and send your first message in minutes.